Registration system with CGM integration

General Practice Heitse is located in Heythuysen (also known as Heitse), a friendly village in the heart of Limburg. The practice is run by three GPs and a locum. Dr. Pascale Heuts, one of the GPs and co-owners, describes it as a true village practice where everyone knows each other and is willing to help one another.

The practice was looking for a solution to reduce the workload at the reception. Dr. Heuts explains: “We work with both a front and back office. The front office has two reception desks. Many patients would first check in at the reception before taking a seat in the waiting room. But the assistants were already busy with other tasks. We felt this had to change.”

Keeping up with the times

The practice began reorganizing processes to improve efficiency. They also explored the option of using a registration kiosk to reduce the number of patients approaching the reception. “We felt it was important to keep up with the times. Registration kiosks are becoming increasingly common, even in healthcare,” says Dr. Heuts. Through the support organization Meditta, General Practice Heitse was introduced to the registration system from Wachtkamerschermen®. Dr. Heuts and her practice manager Frank got in touch to schedule a demonstration. A short while later, a registration kiosk was installed for a trial period.

Pilot confirms time savings

“We really appreciated being able to test the registration kiosk first. We were the first practice to integrate the system with CGM. Communication before implementation was a bit challenging, since the integration was new and involved several parties. But in the end, the installation itself went smoothly and was quickly completed!”

Francesco Bonaparte, accountmanager at CGM, explains that they were eager to test the registration system with General Practice Heitse: “The pilot confirmed what we already expected: the registration system saves time. I’ve heard from the practice assistants that they truly feel more at ease at the reception desk. And that’s exactly what we’re aiming for!”

Dr. Heuts confirms this as well: “The assistants are very happy with the registration kiosk. They definitely notice a difference. It’s much calmer at the reception, which allows them to work more efficiently and handle phone calls without interruption. It’s also helpful that the doctors can now see when a patient has checked in and is ready to be called in from the waiting room.”

Getting used to it

It did take some getting used to for patients. Entering the date of birth, in particular, doesn’t always go smoothly. Dr. Heuts explains: “A common mistake is entering the year of birth as '46' instead of '1946'. The assistants try to point this out to patients as much as possible. That’s just part of the adjustment process. I recently helped a patient who was having trouble. Next time, they’ll be able to do it themselves.”

Registration kiosk enhances patient friendliness

Francesco Bonaparte from CGM points out that the kiosk improves the patient experience: “Patients no longer have to wait at the reception and receive immediate confirmation that their GP knows they’re present. They also don’t have to say their name and date of birth out loud anymore, which is especially appreciated by patients who value their privacy.”

Finally, we asked Dr. Pascale Heuts if she had any advice for other practices considering a registration kiosk. Her response was short and to the point: “Just do it!” And honestly, we couldn’t have said it better ourselves.