Hospitals

Create an additional communication channel via digital signage

More satisfied patients and engaged staff

Create a calm atmosphere in waiting areas and increase patient satisfaction by optimally informing patients via digital signage screens. You can also use digital signage to enhance employee engagement. Wachtkamerschermen® digital signage is a valuable communication channel in your hospital.

Combine digital signage screens with digital door signs for targeted wayfinding, ensuring patients know they are in the right place. Alternatively, choose to integrate a queue management system and/or registration system, where patients are directed to the correct room, optionally with a queue number.

More relaxed and understanding patients

Research* shows that patients are more relaxed when they know what to expect. Therefore, inform your patients while they wait. Introduce the team of healthcare providers with photos and provide more information about their specialities or treatment methods. Display wayfinding information or text messages to show they are in the correct department, preventing confusion and providing reassurance.

Reduce front desk congestion in the Emergency Department (ED) or General Practitioner Out-of-Hours Service by displaying current waiting times and important information. It is possible to integrate with Topicus to automatically display waiting times. Additionally, explain how triage works and why some patients are treated before others. By optimally informing patients and their companions, they will respond with more understanding, reducing the likelihood of aggression.

Increase staff engagement

Use digital signage to enhance staff engagement by displaying staff messages and schedules on screens. Digital signage in break rooms and staff areas can also provide a bit of entertainment by showing current news and weather updates.

Benefits for hospitals:

  • Calm in waiting areas: Display answers to frequently asked questions and current waiting times to prevent patient irritation. Optionally display queue numbers to call patients.
  • Reduced front desk congestion: Patients see the answers to their questions on the digital signage screen, reducing the need to approach the front desk. Optionally call patients via queue numbers.
  • Combine central and local information: Display both central hospital information and specific information for clinics or departments on one screen.
  • Central or local management: Manage content centrally through a communications department or allow departments and clinics to manage their own information.
  • Uniform appearance: All playlists are displayed in the general hospital corporate style. Customisation and support in managing content are available if desired.
  • Integrations: It is possible to integrate with systems to automatically display information, such as current waiting times via Topicus.

Why choose Wachtkamerschermen®?

Wachtkamerschermen® has extensive experience in healthcare. This means we understand the challenges hospitals face regarding patient communication and can provide targeted advice to ensure smooth implementation. We work closely with partners such as HQ Healthcare, Topicus, and ChipSoft to better meet your needs. Additionally, we are ISO 27001 certified, ensuring you can rely on secure solutions and the confidential handling of (sensitive) data.

With Wachtkamerschermen®, you choose one partner for the waiting experience and queue management.


*Research: Effectiveness of waiting room screens for health education (D M Wicke, R E Lorge, R J Coppin, K P Jones)